Competence means that a person has the education, knowledge or skills to perform a task. Capability means that a person has a track record of performing similar tasks – supported by both internal and external elements.

The usual reaction when a leader wants to improve performance is to call for more knowledge to be imparted in the form of training. However, this approach is likely to waste time and resources unless the reasons for any shortfall in performance have been determined and the impact of any training delivered has been measured. Our presenter, Paul Matthews, People Alchemy, explored why capability, performance and results should be the priority if firms are to survive and thrive.

Participants received a free copy of Paul’s book: Capability at Work: How to Solve the Performance Puzzle